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Overview
At NIRAAN, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return or exchange within 14 days of receiving your order, provided the item meets the conditions below.
Returned items must be unused, unwashed, undamaged, and returned in their original packaging with all tags attached.
For hygiene and safety reasons, some products cannot be returned or exchanged once opened or used.
Non-returnable items include:
- Gift cards
- Personalized Products
- Opened Intimate Wear
To process your return or exchange request, please provide your order number or proof of purchase.
Please do not send your return directly to the manufacturer. All returns must be arranged through NIRAAN Customer Support.
Partial refunds or exchanges may be approved in certain situations.
- Items returned with minor signs of handling approved by our team.
- Products returned without original packaging but in resalable condition.
- Items with missing accessories that do not affect functionality.
Refunds
Once your returned item is received and inspected, we will notify you by email or WhatsApp whether your refund or exchange request has been approved.
If approved, your refund will be issued to your original payment method within 5–10 business days, depending on your payment provider.
Late or missing refunds
If you have not received your refund, please first check your bank account or payment method.
Then contact your payment provider, as refunds may take several business days to appear.
If the refund is still missing after this period, please contact your bank for further assistance.
If you still need help, please contact the NIRAAN Support Team and we will gladly assist you.
Sale items
Sale, clearance, and promotional items are generally non-refundable unless they arrive damaged or incorrect.
Exchanges
We replace items only if they arrive damaged, defective, or if you receive the wrong product. Please contact our support team before sending any item back.
Gifts
If your order was purchased as a gift and shipped directly to you, approved returns may be issued as store credit.
If the gift was sent to the purchaser first and then given to you, any approved refund will be processed according to the original payment method.
Shipping returns
Please contact NIRAAN Customer Support before returning any item. We will provide you with the correct return instructions and shipping address.
Unless the return is due to our error or a defective product, return shipping costs are the customer’s responsibility.
The delivery time for exchanged items may vary depending on your location and the shipping carrier.
For high-value returns, we recommend using a trackable shipping service to ensure your package reaches us safely.
Need help?
For any questions regarding returns, exchanges, or refunds, please contact the NIRAAN Customer Support Team through our Contact Us page or our official email.